Shipping & Delivery
How our software product delivery works
Digital Products - Immediate Delivery
Our software products are completely digital. There are no physical shipments: after purchase, you will receive everything you need conveniently via email, ensuring instant delivery anywhere in the world.
Before Purchase: Mandatory Free Trial
We firmly believe in the quality of our products and want every customer to be completely satisfied. For this reason, before proceeding with the purchase it is necessary to:
Download the Demo Version
Access the Download section of our website and download the demo version of the software you are interested in for free. The demo allows you to explore all the main features.
Test the Software on Your System
Install the demo on your computer and verify that the software works correctly with your operating system and hardware configuration. This step is essential to ensure compatibility.
Evaluate the Features
Take all the time you need to try the different functions of the program. The demo has no time limits, so you can calmly evaluate whether the software meets your needs.
Proceed to Purchase Only if Satisfied
Once you have verified that the software is what you were looking for and that it works perfectly on your system, you can proceed to purchase the full license.
Delivery Process
After completing your purchase, the delivery process is fully automated and immediate:
Order Confirmation
You will immediately receive an order confirmation email containing the summary of your purchase and the order number for future reference.
License Delivery
Within minutes of payment processing, you will receive an email containing your personal license key, detailed activation instructions, and the link to download the full version of the software.
Software Activation
Follow the instructions provided to activate your license. The process is simple and requires only a few clicks. In case of difficulties, our technical support is always available.
Access to Updates
With an active license, you will have access to all future software updates, which you can download directly from your reserved area.
Delivery Times
Delivery times vary based on the type of product and payment method chosen:
CNC Code & CNC Titan (Our Own Production)
For software developed directly by us (CNC Code and CNC Titan), license delivery is fully automated:
Credit Card / PayPal
InstantInstant delivery. The email with the license is automatically sent within 5 minutes of payment confirmation.
Bank Transfer
24-48hDelivery occurs within 24-48 business hours from receipt and verification of the credit to our account.
Reseller Products (Third-Party Software)
For software for which we are authorized resellers, delivery requires an additional verification process with the original manufacturer:
All Payment Methods
Within 24hThe license key is generated and sent within 24 business hours of payment confirmation. This time is necessary for order verification and license generation by the manufacturer.
We will send you a confirmation email as soon as the license is available. In case of unexpected delays, you will be promptly informed by our team.
Important Information
- Always check your spam/junk folder if you don't receive the email within the expected time.
- Emails are sent to the address used during registration. Make sure it is correct.
- The license is personal and non-transferable. It can be used on the number of devices specified at the time of purchase.
- If you do not receive the email, contact our support indicating the order number.
No Physical Shipping
All our products are distributed exclusively in digital format. We do not ship CDs, DVDs, USB drives, or printed materials. This choice allows us to:
After-Sales Support
Our support team is at your disposal for any problem related to delivery or license activation. You can contact us through:
- Ticket system from your reserved area
- Email to support@cncsimulatorpro.com
- Contact form on our website